Have you ordered a product online and are looking for a refund?
Do you need to return or exchange an item?
Have you perhaps sent a parcel to our address by mistake?
If so, you’re not alone — this is a very common situation.
Emytto is a logistics and fulfillment partner working exclusively with companies and e-commerce businesses (B2B).
We do not sell products, we do not process orders or payments, and we do not provide customer support for online shops.
Please note:
- contacting us by email, phone, or contact form will not lead to a resolution
- we are contractually bound and not allowed to contact end customers on behalf of our logistics clients
- we operate under strict confidentiality and privacy agreements
For contractual, privacy, and data-protection reasons:
- we do not have access to customer names, addresses, or order details
- we cannot identify senders or recipients of individual parcels
- we cannot trace, modify, or intervene in specific shipments or returns
About returned items
Returned items received at our facilities are not opened, inspected, or reviewed.
They are stored temporarily, for a maximum period of 15 days, and are then either:
- returned to the respective B2B logistics client, or
- disposed of, according to the instructions and agreements in place with that client
No shipments can be organized or sent by us to private customers, unless explicitly and formally requested by our B2B logistics partners.
Why does our address appear on your shipping label?
Found this page after some online searching because our address appears on your shipping label?
You’re not alone — this happens very often.
In most cases, we work with logistics partners whose products are shipped directly from outside the EU (often from China).
Our address appears on the label solely as a return address, in line with courier, legal, and regulatory requirements.
This does not mean that the product was sold by us, shipped by us, or previously handled by us.
Our facilities are used exclusively for the return of undeliverable or returned shipments, not as the original shipping origin.
Every day, we handle thousands of inbound and return shipments, all processed in complete anonymity and in full respect of our logistics partners’ privacy.
👉 If you are a private customer, please contact the online store where you placed your order.
Only the store can assist you with refunds, returns, exchanges, or order-related questions.
Thank you for your understanding.
Your Emytto team